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New 2026-10-09: this page didn’t exist before — per-customer price overrides are a genuine feature on top of pricing groups, not something you had to work around with a one-customer group.
On top of the pricing group a customer is assigned to, you can set an exception for a specific product and that one customer, without creating or changing a whole pricing group.

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Before you begin

Any team member can set a customer price override.

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Set an override

  1. Open the customer’s record and go to the Pricing tab.
  2. Choose the product, then choose what kind of override it is:
    • Fixed price — charge this customer an exact amount for this product.
    • Percentage — a discount or markup off the price their pricing group would otherwise resolve to.
    • Hidden — hide this product from this customer specifically, even though their pricing group includes it.
    • Inherit — sell this customer a product at their pricing group’s price, even if that product isn’t actually in their pricing group.
  3. Save.

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How an override interacts with the pricing group

An override always wins. If one exists for a product and customer, it’s used instead of whatever their pricing group would otherwise resolve to — see How FikaTrade chooses a price for exactly where this sits in the full sequence.

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Turning a customer’s overrides into a pricing group

If a customer has built up enough individual overrides that they’d be better served by their own pricing group, there’s a Promote action that turns their current overrides into a new, standalone pricing group you can then manage normally.