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An order in Placed status has three possible outcomes. Each is a distinct action with a different result — they aren’t interchangeable.

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Before you begin

Any team member in your supplier workspace can approve, reject or cancel an order.

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Approve

Select Approve on an order you’re ready to fulfil. This creates and finalizes an invoice for the order, and queues payment collection from the customer. The order moves to Accepted. This is the same thing that happens automatically for auto-accept customers — see How orders enter FikaTrade. Once approved, the order is locked — see Edit an order.

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Reject

Select Reject on an order you don’t intend to fulfil at all — for example, if you can’t supply what was ordered. The order moves to Denied. No invoice is created.

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Cancel

Select Cancel to stop an order before it’s been invoiced — for example, if a customer asks you to cancel it, or it was placed in error. The order moves to Cancelled. Like Reject, this only works before the order has an invoice — once approved, use invoicing to make further changes instead.

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Reject vs. Cancel

Both stop an order from proceeding to an invoice, and neither currently distinguishes itself further in the product beyond the resulting status — use Reject when you’re actively declining to supply the order, and Cancel when the order is simply no longer needed (for example, at a customer’s request).

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What happens next

None of these three actions can be reversed — an order that’s been approved, rejected or cancelled stays in that status.