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A delivery run groups the orders you’re delivering on a given date and zone, so you can track them through to completion together.

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Before you begin

Creating, editing and managing delivery runs requires a supplier administrator account.

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Create a run

  1. Go to Delivery and select New run.
  2. Choose a Delivery date — today or later.
  3. Choose a Zone, or leave it as Unassigned.
  4. Optionally enter a Driver.
  5. Select Orders to include. The list only offers orders that are eligible: the order’s fulfilment method must be Delivery, it isn’t already on another open run, and — if you chose a zone — its customer’s postcode must be in that zone. Orders aren’t filtered by their order status.
  6. Select Create run.
If your chosen delivery date is a non-delivery date (see Set up delivery zones, schedules and fees), no orders will be offered — you’ll need to choose a different date.

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Run statuses

A run has one of three statuses: Planned, Out for delivery, Completed. You can move a run forward or backward between Planned and Out for delivery, and forward to Completed from either — but once a run is Completed, its status can’t be changed again.

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Managing orders on a run

Open a run and select Edit to add or remove orders, change the driver, or change the status. You can’t change orders on a run that’s already Completed. Moving a run to Out for delivery automatically updates the delivery status of every order on it that doesn’t already have a final outcome recorded, and copies the run’s driver name onto any of those orders missing one. Moving a run back to Planned resets those same orders’ delivery status back to Awaiting dispatch — orders already marked Delivered or Failed are left untouched. Marking a run Completed does not automatically mark its orders as delivered — you still need to record each order’s outcome yourself. See Record delivery status. If you remove an order from a run that’s Out for delivery, and that order’s delivery status hasn’t reached a final outcome yet, its status resets to Awaiting dispatch.

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What you can’t do

There’s no way to delete or cancel a run once created — a run exists permanently through its lifecycle. There’s also no way to remove an order from a Completed run.