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For pricing and product-availability issues (why a customer can’t order a product, missing prices, GST), see Pricing troubleshooting.

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Can’t find a customer

What it means: the customer list only supports a name search — there’s no other way to filter it. What to check: you’re searching by the customer’s exact name. What to do: try a partial match, or browse the list directly. Who needs to act: you. Related guide: Customers overview

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A customer was added twice

What it means: FikaTrade doesn’t check for duplicates when you add a customer — it’s possible to create two records for the same business. What to check: whether both records represent the same business. What to do: decide which record to keep and use Archive or remove a customer on the other — remembering that deleting a customer with order history archives it instead of erasing it. Who needs to act: you.

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Can’t find a product

What it means: the product list has no free-text search — only filters by category, sales account or pricing group. What to check: your filters aren’t narrowing the list too far. What to do: clear filters and browse, or sort by name/code to locate it. Who needs to act: you. Related guide: View and manage products

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A product code is rejected as a duplicate

What it means: product codes must be unique within your catalogue — FikaTrade rejects a second product using the same code. What to do: use a different code, or check whether the product already exists. Who needs to act: you. Related guide: Product codes and tax settings

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GST treatment looks wrong

What it means: each product has its own tax setting, which determines how GST is calculated for it. What to do: check and correct the product’s Tax setting. Who needs to act: you. Related guide: Product codes and tax settings