Check your filters — the order list defaults to showing everything, but a status or customer filter left over from a previous search will hide orders that don’t match it. Also check you’re searching by the right order ID or customer name.
An order that should have auto-accepted is still Placed
Auto-accept is best-effort — if invoice creation, finalizing, or queuing payment collection fails for any reason, the order is left in Placed rather than silently failing. Approve it manually; you don’t need to wait for it to auto-accept again.
Orders can only be edited before their invoice is finalized. If an order has already been approved (or auto-accepted), it’s locked — see Edit an order for how to unlock it by voiding its invoice.
The subtotal, GST and total are all calculated automatically from the order’s lines — there’s no manual total entry to get out of sync. If the total looks wrong, check the individual line quantities and unit prices first; a line’s price is a snapshot of what the customer’s pricing group resolved to when the order was placed, so it may differ from your product’s current base price if either has changed since.
