Skip to main content
Find the area you need help with below. Each links to detailed troubleshooting for that part of FikaTrade.

​
Account and team access

Sign-in issues, invitations, and supplier administrator vs. team member access. Account and team access troubleshooting

​
Customers and products

Finding customers or products, duplicate codes, and GST treatment. Customers and products troubleshooting

​
Pricing

Why a customer can’t order a product, wrong prices, blank/missing/zero prices, and pricing groups that won’t delete. Pricing troubleshooting

​
Orders

Orders not appearing, auto-accept not running, editing a locked order, and order totals. Order troubleshooting

​
Delivery

Order eligibility for delivery runs, non-delivery dates, locked completed runs, and recording delivery status. Delivery troubleshooting

​
Invoices and Xero

Invoice creation failures, Xero connection and mapping issues, and sync problems. Invoice and Xero troubleshooting

​
Payments and payouts

Payment collection issues, PayTo and card problems, failed payments, and payouts. Payment and payout troubleshooting

​
If this doesn’t cover your issue

Contact FikaTrade for anything not covered here.