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An order is a request from one of your customers to buy specific products, at specific quantities and prices, from your business.

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How an order relates to customers, products and invoices

Every order belongs to exactly one customer and one supplier — yours. Each line on the order records a product, quantity and price, taken from your catalogue and the customer’s pricing group at the moment the order was placed. Editing a product or its price later doesn’t change orders already placed — each order line keeps its own snapshot. An order doesn’t automatically have an invoice. An invoice is created when you approve the order (or, for some customers, automatically — see below).

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How an order enters FikaTrade

Orders can arrive in two ways: a customer places one through their ordering portal, or a member of your team creates one on a customer’s behalf. See How orders enter FikaTrade for both. Every order is created against an already-known customer and already-matched products — FikaTrade doesn’t currently have any channel (such as email or PDF order parsing) that would produce an order needing customer or product matching.

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Which orders need your attention

By default, a new order sits in Placed status until a supplier team member approves, rejects or cancels it. If a customer has auto-accept enabled on their account, their orders skip this step and are approved automatically at the moment they’re placed.

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Where orders are managed

Go to Orders in your supplier workspace to see, review and action orders.

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A simple lifecycle