Your business likely hasn’t finished the setup covered in Set up payment collection — FikaTrade shows a specific message (business verification incomplete, payments not yet enabled, or workspace inactive) rather than hiding the reason.
The customer hasn’t yet authorised it in their own banking app. There’s no way to speed this up or nudge it from FikaTrade — follow up with the customer directly.
Select Collect Payment again on the invoice to retry — see Failed payments and retries. If it keeps failing, the card itself may need to be removed and re-added.
Wait — collection is still in progress. If it stays this way for an unusually long time, contact FikaTrade support rather than retrying, since retrying is only available once a payment has actually Failed.
A payment shows Collected but never shows Payout succeeded
Check your settlement bank account details are current at Settings → Payouts. If they’re correct and the payment is still not showing as paid out, contact FikaTrade support.
