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Customer has no available products

What it means: the customer isn’t assigned to a pricing group at all. What to check: the customer’s Pricing group field. What to do: assign them to a pricing group. Who needs to act: you. Related guide: Assign pricing to customers

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Customer can’t see a specific product

What it means: either the product itself is Unavailable/archived, or it hasn’t been added to the customer’s pricing group. What to check: the product’s own Available status, and whether it’s included (and marked Available) in the customer’s pricing group. What to do: fix whichever is the cause. Who needs to act: you. Related guide: Product availability and missing prices

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Customer sees the wrong price

What it means: the price comes from whichever pricing group they’re assigned to, not necessarily the one you were thinking of. What to check: which pricing group the customer is on, and that group’s price for the product — remembering a blank price there means it’s inheriting the product’s base price, not $0. What to do: correct the price in the right place — the group’s price if you want an override, or the product’s base price if you want it to apply broadly. Who needs to act: you. Related guide: How FikaTrade chooses a price

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A pricing group won’t delete

What it means: you’re trying to delete your default pricing group — this is the only pricing group that can’t be removed. What to do: assign your default customers elsewhere first if you genuinely need to retire it, though in most cases this isn’t necessary. Who needs to act: you. Related guide: Pricing groups

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I deleted a pricing group and now a customer has no products

What it means: deleting a pricing group clears the assignment for every customer who was on it, without a separate warning. What to do: assign the affected customer to a different pricing group. Who needs to act: you. Related guide: Pricing groups

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A price change isn’t showing up for a customer

What it means: pricing changes apply immediately and carts aren’t frozen — if a customer still sees an old price, they may be looking at a page that hasn’t refreshed, or the change may have been made in the wrong pricing group. What to check: which pricing group the customer is actually on, and confirm the change was saved. Who needs to act: you. Related guide: Update and verify pricing