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Pricing in FikaTrade is entirely pricing-group based. There’s no separate concept of a per-customer price override — every price a customer sees comes from the pricing group they’re assigned to.

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The pieces

  • Base price — a standing price set on the product itself.
  • Pricing group — a named set of products and prices you create, that you assign customers to.
  • Customer assignment — each customer is assigned to one of your pricing groups.
A product’s base price and a pricing group’s per-product prices work together — see How FikaTrade chooses a price for exactly how.

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Pricing groups control access, not just price

Assigning a customer to a pricing group doesn’t just set their prices — for any group other than your default one, it also determines which products they can order at all. A product not added to a customer’s pricing group is invisible to them, regardless of whether it has a price. See Product availability and missing prices.

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Where pricing is managed

Go to Pricing in your supplier workspace to create and manage pricing groups. You assign a customer to one from their own record — see Manage customer details.

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GST

Prices you enter — both a product’s base price and a pricing group’s per-product price — are exclusive of GST, consistent with product pricing elsewhere in FikaTrade.

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When changes take effect

Pricing changes apply immediately. A customer’s cart shows updated prices the next time they view it — prices aren’t locked in until an order is actually placed. See Update and verify pricing for what happens to carts, orders and invoices when you change a price.

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A conceptual example

Names shown are for demonstration only.

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What’s not supported

There’s no way to set a different price for one specific customer outside a pricing group — if you need unique pricing for a single customer, create a pricing group with just that customer in it.