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When a payment attempt fails, the invoice stays unpaid and your team decides what to do next — FikaTrade doesn’t retry it for you.

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What a supplier sees

A failed attempt shows as Failed on the Transactions page. The underlying reason (for example, a card decline or a returned PayTo collection) isn’t shown as a raw error code — FikaTrade shows a plain message telling you the payment couldn’t be collected.

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Retrying

There’s no separate “Retry” button — selecting Collect Payment again on the same invoice retries the failed payment. FikaTrade detects that the previous attempt failed and starts a fresh attempt rather than treating it as a brand-new collection. Only your team can retry a payment; there’s no customer-facing retry action. If the customer’s default payment method has changed since the failed attempt (for example, they’ve since set up a new card), the retry uses their current default automatically.

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What stays the same

The invoice remains in Sent status — not paid — until a retry succeeds, is settled outside FikaTrade and marked Paid manually, or the invoice is voided. There’s no limit found in the product on how many times you can retry.

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What FikaTrade doesn’t do

FikaTrade doesn’t automatically retry a failed payment in the background — every retry is a deliberate action by your team, taken by selecting Collect Payment again.