Order statuses - Documentation | FikaTrade

Corrected 2026-08-18: the Placed row previously listed “Cancel” as a supplier action — it isn’t; cancelling is customer-only. It also implied a single “Approve” step reaches Accepted directly — in practice that’s two steps (Create Invoice, then Send Invoice), except for auto-accept customers. See Approve or reject an order.

An order’s status is separate from its invoice status and payment status — an order being Accepted doesn’t by itself tell you whether it’s been paid. This page covers order status only.

Statuses

Status	Meaning	How it starts	Available actions
Placed	Awaiting a decision	Order created, by a customer or your team	Edit Order, Create Invoice, Reject Order (supplier); Cancel (customer only)
Accepted	Invoice finalized	You select Send Invoice on the order’s draft invoice, or auto-accept runs automatically	None on the order itself — continues via invoicing/payment
Paid	Payment collected	Payment succeeds on the resulting invoice	None on the order itself
Payment failed	Payment attempt failed	A payment attempt on the resulting invoice is dishonoured or fails	None on the order itself — resolved via payment retry on the invoice, see Failed payments and retries
Denied	You declined the order	You select Reject Order	None — final
Cancelled	Order stopped before invoicing	The customer selects Cancel	None — final

Transitions

Placed
 ├── Create Invoice (draft) → Send Invoice → Accepted → Paid
 │                                                    └→ Payment failed
 │        (auto-accept: both steps run automatically, back-to-back)
 ├── Reject Order (supplier) → Denied
 └── Cancel (customer only) → Cancelled

None of these transitions can be reversed once made.