Order statuses - Documentation | FikaTrade

An order’s status is separate from its invoice status and payment status — an order being Accepted doesn’t by itself tell you whether it’s been paid. This page covers order status only.

Statuses

Status	Meaning	How it starts	Available actions
Placed	Awaiting a decision	Order created, by a customer or your team	Edit, Approve, Reject, Cancel
Accepted	Approved, invoiced	You select Approve, or auto-accept runs automatically	None on the order itself — continues via invoicing/payment
Paid	Payment collected	Payment succeeds on the resulting invoice	None on the order itself
Payment failed	Payment attempt failed	A payment attempt on the resulting invoice is dishonoured or fails	None on the order itself — resolved via payment retry on the invoice, see Failed payments and retries
Denied	You declined the order	You select Reject	None — final
Cancelled	Order stopped before invoicing	You or the customer selects Cancel	None — final

Transitions

Placed
 ├── Approve → Accepted → Paid
 │                     └→ Payment failed
 ├── Reject → Denied
 └── Cancel → Cancelled

None of these transitions can be reversed once made.