Check that the order’s fulfilment method is Delivery, not Pickup — only Delivery orders are eligible. If you’ve selected a zone, also check the customer’s delivery address postcode is actually in that zone, and that the customer has a postcode on file at all. Also check the order isn’t already on another open run — an order can only be on one open run at a time.
Once a run is Completed, its order list is locked — you can no longer add or remove orders. This isn’t reversible; create a new run if you need to handle additional orders.
That’s expected for the detailed view — customers can see the delivery date, instructions and the delivery status badge on their order, but the full delivery record (recipient name, driver, notes) is only visible to your team.
I can’t find a delivery or fulfilment section beyond this
FikaTrade doesn’t currently have picking, packing, backorder or substitution features — delivery runs and status recording are the full extent of what’s available today.
