What happens when you change a price
- A product’s base price, or a pricing group’s price for a product: takes effect immediately.
- A customer browsing the catalogue: sees the new price right away.
- A customer’s existing cart: updates to the new price — carts aren’t frozen, so the next time a customer views their cart, it reflects current pricing, not what it was when they added the item.
- An order that’s already been placed: unaffected. Once an order exists, its line prices are locked in permanently, regardless of any later pricing change.
- An invoice: uses the order’s locked-in price, not a freshly resolved one — so invoices always match the order they came from, even if pricing has since changed.
How to verify what a customer will see
FikaTrade doesn’t have a dedicated “preview as this customer” feature. The most reliable way to confirm a customer’s pricing is:- Open the customer’s record and confirm which pricing group they’re assigned to.
- Open that pricing group and check the product is included, marked Available, and has the price you expect (or is correctly left blank to inherit the base price).
- Use How FikaTrade chooses a price to work through what the customer should see.