Ordering portal
A customer places an order by checking out through their ordering portal. This creates the order with products, quantities and prices exactly as shown to them at checkout, and sets its status to Placed.Manual order (created by your team)
A supplier team member can also create an order directly, on behalf of a customer — useful for orders taken over the phone or by other means outside FikaTrade. This uses the same order creation logic as the customer portal: you choose the customer and products, and FikaTrade prices the order using that customer’s pricing group, the same way it would for a portal order.Auto-accept
Each of your customers can have auto-accept turned on for their account. When it’s on, an order placed by that customer skips manual review entirely: FikaTrade automatically runs the same steps as clicking Approve — creating the invoice, finalizing it, and queuing payment collection — the moment the order is placed. This isn’t currently something you can turn on yourself from your workspace — it’s configured by FikaTrade against a customer’s account. If you’d like auto-accept enabled for a customer, contact FikaTrade.Auto-accept is best-effort. If any step in that automatic chain fails, the order simply stays in Placed rather than rolling back, and you’ll need to review and approve it manually.