What it means: you can’t create a FikaTrade account yourself — access only comes from a supplier’s invitation.What to check: your spam or junk folder.What to do: ask your supplier to resend the invitation.Who needs to act: your supplier.
What it means: invitation links don’t stay valid indefinitely.What to do: most invite pages offer a Send a new invite email option — use that, or ask your supplier to send a new invitation.Who needs to act: you, or your supplier.
What it means: you may already have a login from another supplier relationship.What to do: sign in with your existing login instead of creating a new one — use Already have an account? on the invite page.Who needs to act: you.
What to check: you’re using the correct email and password. FikaTrade has one login for everyone, whether you’re a customer or a supplier.What to do: use the password reset option on the login page.Who needs to act: you.
What it means: there’s no in-app list of the suppliers you buy from — each one is only reachable via its own link.What to do: use the original invitation email or a bookmark for that supplier. If you’ve lost it, contact that supplier directly.Who needs to act: your supplier.Related guide:Access a supplier
What it means: inviting or removing team members requires the Admin (customer administrator) role on your account — a team member without it can’t manage users.What to do: ask someone with the Admin (customer administrator) role on your account, or your supplier, to make the change.Who needs to act: your account’s customer administrator, or your supplier.Related guide:Manage your account and team
