You won’t necessarily be notified
FikaTrade doesn’t send you an email or in-app notification when a payment attempt fails — notifications for payment events currently only go to whoever on the supplier’s team triggered the collection. If you want to check on a payment, look at your order’s status yourself rather than waiting for an alert.What you can check
Go to your order and check its status:- If it shows Payment failed, a payment that had succeeded has since been reversed.
- If it’s still showing Placed or Accepted and you expected it to be Paid by now, the payment may have failed without changing the order’s status at all — see Payment statuses for why.
What you can do yourself
You can check and update your default payment method at Settings → Payment methods (see Payment methods) — for example, if a PayTo agreement has expired or been declined, or a card is no longer valid. Updating this doesn’t automatically retrigger a failed payment; it only affects future collection attempts your supplier makes.What you can’t do yourself
You can’t retry a payment, and FikaTrade doesn’t offer a “pay now” action anywhere in your account. Payment collection is entirely handled from your supplier’s side.When to contact your supplier
Contact your supplier if:- An order looks like it should have been paid but isn’t showing as Paid.
- An order shows Payment failed.
- You’ve corrected your payment method and want your supplier to try collecting payment again.