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No products are shown

This means your supplier hasn’t yet made any priced products available to your account. Contact your supplier.

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A product can’t be added, or shows as unavailable

The product isn’t currently priced for your account — this is set by your supplier. Contact them if you expect to be able to order it.

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My order was rejected for being below the minimum

Your supplier has set a minimum order value for your account. Add more to your order to meet it, or contact your supplier if you think the minimum is wrong.

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My order failed to submit

Check your cart for any product marked as no longer available — remove it and try again. If the problem continues, contact your supplier.

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I can’t find a previous order

Your order history shows every order your team has placed with that supplier — check you’re looking at the right supplier if you buy from more than one, since each has separate order history.

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Can I reorder a previous purchase?

Not currently — there’s no repeat-order feature. You’ll need to add the products to your cart again from the shop.

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I need something this page doesn’t cover

Contact your supplier for anything specific to your order or account. Contact FikaTrade for issues with the platform itself that your supplier can’t resolve.