> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supplier troubleshooting overview

> Where to find help for common issues across your FikaTrade workspace.

Find the area you need help with below. Each links to detailed troubleshooting for that part of FikaTrade.

## Account and team access

Sign-in issues, invitations, and supplier administrator vs. team member access.

[Account and team access troubleshooting](/supplier-guide/troubleshooting/account-and-team-access)

## Customers and products

Finding customers or products, duplicate codes, and GST treatment.

[Customers and products troubleshooting](/supplier-guide/troubleshooting/customers-products-and-pricing)

## Pricing

Why a customer can't order a product, wrong prices, blank/missing/zero prices, and pricing groups that won't delete.

[Pricing troubleshooting](/supplier-guide/pricing/troubleshooting)

## Orders

Orders not appearing, auto-accept not running, editing a locked order, and order totals.

[Order troubleshooting](/supplier-guide/orders/troubleshooting)

## Delivery

Order eligibility for delivery runs, non-delivery dates, locked completed runs, and recording delivery status.

[Delivery troubleshooting](/supplier-guide/delivery/troubleshooting)

## Invoices and Xero

Invoice creation failures, Xero connection and mapping issues, and sync problems.

[Invoice and Xero troubleshooting](/supplier-guide/invoicing/troubleshooting)

## Payments and payouts

Payment collection issues, PayTo and card problems, failed payments, and payouts.

[Payment and payout troubleshooting](/supplier-guide/payments/troubleshooting)

## If this doesn't cover your issue

Contact FikaTrade for anything not covered here.