> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account and team access troubleshooting

> Common sign-in, invitation and permission issues for supplier accounts.

## Verification email not received

**What it means:** you can't sign in until you've verified your email — this step is mandatory.

**What to check:** your spam or junk folder.

**What to do:** request a new verification email if it doesn't turn up.

**Who needs to act:** you.

## Team member did not receive their invitation

**What it means:** the invite email didn't arrive, or the link has expired.

**What to check:** ask them to check spam first.

**What to do:**

1. If they still have the invite link, they can select **Send a new invite email** on that page.
2. If not, a supplier administrator can create a new invite for them from Settings → Users.

**Who needs to act:** a supplier administrator, or the invited person themselves.

**Related guide:** [Invite and manage team members](/supplier-guide/getting-started/invite-and-manage-team-members)

## Cannot access company settings or team management

**What it means:** these areas require **supplier administrator** access — team members (Employees) can't reach them.

**What to check:** which role you were given when invited.

**What to do:** ask a supplier administrator to either make the change for you, or change your role to Admin (supplier administrator) — note that a role can only be changed while an invite is still pending, not after it's been accepted.

**Who needs to act:** a supplier administrator.

**Related guide:** [Invite and manage team members](/supplier-guide/getting-started/invite-and-manage-team-members)

## Related guides

* [Create or access your supplier account](/supplier-guide/getting-started/create-or-access-your-account)
* [Invite and manage team members](/supplier-guide/getting-started/invite-and-manage-team-members)
* [Supplier troubleshooting overview](/supplier-guide/troubleshooting/overview)