> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product availability

> Why a product might not be visible to a customer, and the two layers that control it.

Whether a customer can order a product depends on two separate things: the product's own status, and the pricing group that customer is assigned to.

## Layer 1: the product's own status

Every product has an **Available**/**Unavailable** setting and an active/archived state. If a product is marked Unavailable or has been archived, it's hidden from every customer, regardless of pricing.

## Layer 2: the customer's pricing group

Every customer needs a pricing group assigned to see or order anything. Exactly how a pricing group controls which products a customer sees, and which price applies, is covered in full in [Product availability and missing prices](/supplier-guide/pricing/product-availability-and-missing-prices) — that page, and the rest of the [Pricing guide](/supplier-guide/pricing/overview), is the authoritative source for these rules.

## Related guides

* [Products overview](/supplier-guide/products/overview)
* [View and manage products](/supplier-guide/products/manage-products)
* [Product availability and missing prices](/supplier-guide/pricing/product-availability-and-missing-prices)
* [How FikaTrade chooses a price](/supplier-guide/pricing/how-fikatrade-chooses-a-price)