> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer price overrides

> How to set a price exception for one customer, on top of their pricing group.

<Note>
  **New 2026-10-09:** this page didn't exist before — per-customer price overrides are a genuine feature on top of pricing groups, not something you had to work around with a one-customer group.
</Note>

On top of the pricing group a customer is assigned to, you can set an exception for a specific product and that one customer, without creating or changing a whole pricing group.

## Before you begin

Any team member can set a customer price override.

## Set an override

1. Open the customer's record and go to the **Pricing** tab.
2. Choose the product, then choose what kind of override it is:
   * **Fixed price** — charge this customer an exact amount for this product.
   * **Percentage** — a discount or markup off the price their pricing group would otherwise resolve to.
   * **Hidden** — hide this product from this customer specifically, even though their pricing group includes it.
   * **Inherit** — sell this customer a product at their pricing group's price, even if that product isn't actually in their pricing group.
3. Save.

## How an override interacts with the pricing group

An override always wins. If one exists for a product and customer, it's used instead of whatever their pricing group would otherwise resolve to — see [How FikaTrade chooses a price](/supplier-guide/pricing/how-fikatrade-chooses-a-price) for exactly where this sits in the full sequence.

## Turning a customer's overrides into a pricing group

If a customer has built up enough individual overrides that they'd be better served by their own pricing group, there's a **Promote** action that turns their current overrides into a new, standalone pricing group you can then manage normally.

## Related guides

* [How FikaTrade chooses a price](/supplier-guide/pricing/how-fikatrade-chooses-a-price)
* [Assign pricing to customers](/supplier-guide/pricing/assign-pricing-to-customers)
* [Pricing groups](/supplier-guide/pricing/pricing-groups)


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