> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Failed payments and retries

> What happens when a customer payment fails, and who needs to act.

When a payment attempt fails, the invoice stays unpaid and your team decides what to do next — FikaTrade doesn't retry it for you.

## What a supplier sees

A failed attempt shows as **Failed** on the Transactions page. The underlying reason (for example, a card decline or a returned PayTo collection) isn't shown as a raw error code — FikaTrade shows a plain message telling you the payment couldn't be collected.

## Retrying

There's no separate "Retry" button — selecting **Collect Payment** again on the same invoice retries the failed payment. FikaTrade detects that the previous attempt failed and starts a fresh attempt rather than treating it as a brand-new collection.

Only your team can retry a payment; there's no customer-facing retry action. If the customer's default payment method has changed since the failed attempt (for example, they've since set up a new card), the retry uses their current default automatically.

## What stays the same

The invoice remains in **Sent** status — not paid — until a retry succeeds, is settled outside FikaTrade and marked Paid manually, or the invoice is voided. There's no limit found in the product on how many times you can retry.

## What FikaTrade doesn't do

FikaTrade doesn't automatically retry a failed payment in the background — every retry is a deliberate action by your team, taken by selecting Collect Payment again.

## Related guides

* [How payments are collected](/supplier-guide/payments/how-payments-are-collected)
* [Payment statuses](/supplier-guide/payments/payment-statuses)
* [Payment and payout troubleshooting](/supplier-guide/payments/troubleshooting)