> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order troubleshooting

> Common order issues and what to check.

## An order I expected isn't in the list

Check your filters — the order list defaults to showing everything, but a status or customer filter left over from a previous search will hide orders that don't match it. Also check you're searching by the right order ID or customer name.

## An order that should have auto-accepted is still Placed

Auto-accept is best-effort — if invoice creation, finalizing, or queuing payment collection fails for any reason, the order is left in Placed rather than silently failing. Approve it manually; you don't need to wait for it to auto-accept again.

## I can't edit an order

Orders can only be edited before their invoice is finalized. If an order has already been approved (or auto-accepted), it's locked — see [Edit an order](/supplier-guide/orders/edit-an-order) for how to unlock it by voiding its invoice.

## The order total looks wrong

The subtotal, GST and total are all calculated automatically from the order's lines — there's no manual total entry to get out of sync. If the total looks wrong, check the individual line quantities and unit prices first; a line's price is a snapshot of what the customer's pricing group resolved to when the order was placed, so it may differ from your product's current base price if either has changed since.

## Related guides

* [Order statuses](/supplier-guide/orders/order-statuses)
* [Review an order](/supplier-guide/orders/review-an-order)
* [Invoicing overview](/supplier-guide/invoicing/overview)