> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders overview

> What an order represents in FikaTrade, and how it moves from placement to payment.

An order is a request from one of your customers to buy specific products, at specific quantities and prices, from your business.

## How an order relates to customers, products and invoices

Every order belongs to exactly one customer and one supplier — yours. Each line on the order records a product, quantity and price, taken from your catalogue and the customer's pricing group at the moment the order was placed. Editing a product or its price later doesn't change orders already placed — each order line keeps its own snapshot.

An order doesn't automatically have an invoice. An invoice is created when you approve the order (or, for some customers, automatically — see below).

## How an order enters FikaTrade

Orders can arrive in two ways: a customer places one through their ordering portal, or a member of your team creates one on a customer's behalf. See [How orders enter FikaTrade](/supplier-guide/orders/how-orders-enter) for both. Every order is created against an already-known customer and already-matched products — FikaTrade doesn't currently have any channel (such as email or PDF order parsing) that would produce an order needing customer or product matching.

## Which orders need your attention

By default, a new order sits in **Placed** status until a supplier team member approves, rejects or cancels it. If a customer has auto-accept enabled on their account, their orders skip this step and are approved automatically at the moment they're placed.

## Where orders are managed

Go to **Orders** in your supplier workspace to see, review and action orders.

## A simple lifecycle

```text theme={null}
Order placed
  → Reviewed by a supplier team member (unless auto-accept applies)
  → Approved → invoice created → payment collection begins
  or Rejected / Cancelled
```

## Related guides

* [How orders enter FikaTrade](/supplier-guide/orders/how-orders-enter)
* [View and find orders](/supplier-guide/orders/view-and-find-orders)
* [Order statuses](/supplier-guide/orders/order-statuses)