> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order statuses

> What each order status means, and what triggers it.

An order's **status** is separate from its **invoice status** and **payment status** — an order being Accepted doesn't by itself tell you whether it's been paid. This page covers order status only.

## Statuses

| Status         | Meaning                        | How it starts                                                      | Available actions                                                                                                                                             |
| -------------- | ------------------------------ | ------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Placed         | Awaiting a decision            | Order created, by a customer or your team                          | Edit, Approve, Reject, Cancel                                                                                                                                 |
| Accepted       | Approved, invoiced             | You select Approve, or auto-accept runs automatically              | None on the order itself — continues via invoicing/payment                                                                                                    |
| Paid           | Payment collected              | Payment succeeds on the resulting invoice                          | None on the order itself                                                                                                                                      |
| Payment failed | Payment attempt failed         | A payment attempt on the resulting invoice is dishonoured or fails | None on the order itself — resolved via payment retry on the invoice, see [Failed payments and retries](/supplier-guide/payments/failed-payments-and-retries) |
| Denied         | You declined the order         | You select Reject                                                  | None — final                                                                                                                                                  |
| Cancelled      | Order stopped before invoicing | You or the customer selects Cancel                                 | None — final                                                                                                                                                  |

## Transitions

```text theme={null}
Placed
 ├── Approve → Accepted → Paid
 │                     └→ Payment failed
 ├── Reject → Denied
 └── Cancel → Cancelled
```

None of these transitions can be reversed once made.

## Related guides

* [Approve, reject or cancel an order](/supplier-guide/orders/approve-reject-cancel)
* [Review an order](/supplier-guide/orders/review-an-order)
* [Payment statuses](/supplier-guide/payments/payment-statuses)