> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How orders enter FikaTrade

> The two ways orders are created, and what auto-accept does.

FikaTrade currently supports two ways an order is created. Both produce the same kind of order, against a customer and products FikaTrade already knows — there's no email, PDF or other document-parsing channel that would need to work out who the customer is or match unclear product descriptions.

| Order source    | Who starts it          | Requires supplier review?                      | Notes                                               |
| --------------- | ---------------------- | ---------------------------------------------- | --------------------------------------------------- |
| Ordering portal | Customer               | Yes, unless auto-accept is on                  | The customer checks out their own cart              |
| Manual order    | A supplier team member | No — you're creating and approving it yourself | Created on a customer's behalf, from your workspace |

## Ordering portal

A customer places an order by checking out through their ordering portal. This creates the order with products, quantities and prices exactly as shown to them at checkout, and sets its status to **Placed**.

## Manual order (created by your team)

A supplier team member can also create an order directly, on behalf of a customer — useful for orders taken over the phone or by other means outside FikaTrade. This uses the same order creation logic as the customer portal: you choose the customer and products, and FikaTrade prices the order using that customer's pricing group, the same way it would for a portal order.

## Auto-accept

Each of your customers can have **auto-accept** turned on for their account. When it's on, an order placed by that customer skips manual review entirely: FikaTrade automatically runs the same steps as clicking Approve — creating the invoice, finalizing it, and queuing payment collection — the moment the order is placed.

This isn't currently something you can turn on yourself from your workspace — it's configured by FikaTrade against a customer's account. If you'd like auto-accept enabled for a customer, contact FikaTrade.

<Note>
  Auto-accept is best-effort. If any step in that automatic chain fails, the order simply stays in **Placed** rather than rolling back, and you'll need to review and approve it manually.
</Note>

## Related guides

* [Orders overview](/supplier-guide/orders/overview)
* [Review an order](/supplier-guide/orders/review-an-order)
* [Approve, reject or cancel an order](/supplier-guide/orders/approve-reject-cancel)