> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Record delivery status

> Record whether an order was delivered, with a recipient name, driver name and notes.

Each order on a delivery run has its own delivery status, which you record manually once the delivery outcome is known.

## Before you begin

Recording or viewing delivery status requires a **supplier administrator** account.

## Steps

1. Open the order's delivery run, and select **Add proof** (or **View proof** if a status has already been recorded) next to the order.
2. Enter a **Recipient name** and, if not already filled in from the run, a **Driver** name.
3. Add any **Notes**.
4. Set the **Status** — **Awaiting dispatch**, **Out for delivery**, **Delivered**, or **Failed**.
5. Save.

## What's captured

FikaTrade records a recipient name, driver name, notes and a status. There's no photo, signature or GPS capture — if your delivery process needs proof beyond this, it currently needs to be kept outside FikaTrade.

## Once delivered or failed

**Delivered** and **Failed** are final — once set, a delivery status can't be changed back to Awaiting dispatch or Out for delivery, and there's no "redelivery" action to record a further attempt. If a status was recorded in error, contact FikaTrade support.

## What your customer sees

Your customer can see the order's delivery date, delivery instructions, and the delivery status badge on their own order. They can't open the full delivery details (recipient name, driver, notes) — that view is only available to your team.

## Related guides

* [Create and manage delivery runs](/supplier-guide/delivery/create-and-manage-delivery-runs)
* [Delivery and run statuses](/supplier-guide/delivery/statuses)
* [Delivery troubleshooting](/supplier-guide/delivery/troubleshooting)