> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer troubleshooting overview

> Where to find help for common issues with your FikaTrade account and orders.

Find the area you need help with below. Each links to detailed troubleshooting for that part of FikaTrade.

## Account and supplier access

Sign-in issues, invitations, and finding a supplier's shop.

[Account and supplier access troubleshooting](/customer-guide/troubleshooting/account-and-supplier-access)

## Ordering

Products not visible, cart issues, and problems submitting an order.

[Ordering troubleshooting](/customer-guide/ordering/troubleshooting)

## Payments and invoices

Payment method setup, PayTo and card issues, failed payments, and invoices.

[Payment and invoice troubleshooting](/customer-guide/payments/troubleshooting)

## If this doesn't cover your issue

For anything about your order or account, contact your supplier — they manage your pricing, products and commercial terms directly. Contact FikaTrade for issues with the platform itself that your supplier can't resolve.