> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account and supplier access troubleshooting

> Common sign-in, invitation and supplier-access issues for customer accounts.

## Invitation email not received

**What it means:** you can't create a FikaTrade account yourself — access only comes from a supplier's invitation.

**What to check:** your spam or junk folder.

**What to do:** ask your supplier to resend the invitation.

**Who needs to act:** your supplier.

## Invitation link expired

**What it means:** invitation links don't stay valid indefinitely.

**What to do:** most invite pages offer a **Send a new invite email** option — use that, or ask your supplier to send a new invitation.

**Who needs to act:** you, or your supplier.

## I already have a FikaTrade account

**What it means:** you may already have a login from another supplier relationship.

**What to do:** sign in with your existing login instead of creating a new one — use **Already have an account?** on the invite page.

**Who needs to act:** you.

## Cannot sign in

**What to check:** you're using the correct email and password. FikaTrade has one login for everyone, whether you're a customer or a supplier.

**What to do:** use the password reset option on the login page.

**Who needs to act:** you.

## Can't find a supplier's shop

**What it means:** there's no in-app list of the suppliers you buy from — each one is only reachable via its own link.

**What to do:** use the original invitation email or a bookmark for that supplier. If you've lost it, contact that supplier directly.

**Who needs to act:** your supplier.

**Related guide:** [Access a supplier](/customer-guide/getting-started/access-a-supplier)

## Can't manage who has access to our account

**What it means:** inviting or removing team members requires the **Admin** (customer administrator) role on your account — a team member without it can't manage users.

**What to do:** ask someone with the Admin (customer administrator) role on your account, or your supplier, to make the change.

**Who needs to act:** your account's customer administrator, or your supplier.

**Related guide:** [Manage your account and team](/customer-guide/getting-started/manage-your-account-and-team)

## Related guides

* [Create or access your account](/customer-guide/getting-started/create-or-access-your-account)
* [Access a supplier](/customer-guide/getting-started/access-a-supplier)
* [Customer troubleshooting overview](/customer-guide/troubleshooting/overview)