> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve a failed payment

> What to do when a payment doesn't go through — there's no retry button on your side, so here's who to contact.

There's no self-service way to retry a payment from your account — retrying is something only your supplier can do.

## You won't necessarily be notified

FikaTrade doesn't send you an email or in-app notification when a payment attempt fails — notifications for payment events currently only go to whoever on the supplier's team triggered the collection. If you want to check on a payment, look at your order's status yourself rather than waiting for an alert.

## What you can check

Go to your order and check its status:

* If it shows **Payment failed**, a payment that had succeeded has since been reversed.
* If it's still showing **Placed** or **Accepted** and you expected it to be Paid by now, the payment may have failed without changing the order's status at all — see [Payment statuses](/customer-guide/payments/payment-statuses) for why.

## What you can do yourself

You can check and update your default payment method at **Settings → Payment methods** (see [Payment methods](/customer-guide/payments/payment-methods)) — for example, if a PayTo agreement has expired or been declined, or a card is no longer valid. Updating this doesn't automatically retrigger a failed payment; it only affects future collection attempts your supplier makes.

## What you can't do yourself

You can't retry a payment, and FikaTrade doesn't offer a "pay now" action anywhere in your account. Payment collection is entirely handled from your supplier's side.

## When to contact your supplier

Contact your supplier if:

* An order looks like it should have been paid but isn't showing as Paid.
* An order shows Payment failed.
* You've corrected your payment method and want your supplier to try collecting payment again.

## Related guides

* [Payment statuses](/customer-guide/payments/payment-statuses)
* [Payment methods](/customer-guide/payments/payment-methods)
* [Payment and invoice troubleshooting](/customer-guide/payments/troubleshooting)