> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your payment statuses

> What Paid and Payment failed mean on your order, and why an in-progress payment attempt might not show anything at all.

FikaTrade doesn't show a separate payment status — it's folded into your order's status.

## What you see

| Order status      | What it means for payment                                                     | What you need to do   | What happens next                                         |
| ----------------- | ----------------------------------------------------------------------------- | --------------------- | --------------------------------------------------------- |
| Placed / Accepted | Payment hasn't been collected yet, or is in progress                          | Nothing               | Moves to Paid once collection succeeds                    |
| Paid              | Payment was collected successfully                                            | Nothing               | Final, unless later reversed                              |
| Payment failed    | A payment that had succeeded was later reversed by your bank or card provider | Contact your supplier | Depends on your supplier — they may request payment again |

## An important gap

**Payment failed** only appears if a payment that had already succeeded is later reversed — for example, if your bank returns a PayTo collection or a card charge is reversed. If your **first** payment attempt on an order doesn't succeed straight away, your order's status doesn't change to show this — it stays as Placed or Accepted with no visible signal that anything went wrong. If your order looks stuck without moving to Paid, contact your supplier rather than assuming FikaTrade will show you a failure.

## How this differs from other statuses

* **Order status** — the same status shown above tracks your order overall; see [View orders and statuses](/customer-guide/ordering/view-orders-and-statuses) for the full list (Placed, Accepted, Paid, Payment failed, Denied, Cancelled).
* **PayTo agreement status** (Pending, Active, Paused, Cancelled, Expired, Rejected) is about your standing PayTo authorisation, not any individual order or payment — see [Payment methods](/customer-guide/payments/payment-methods).
* There's no separate invoice status shown to you beyond the order status above — see [View invoices and payment history](/customer-guide/payments/invoices-and-payment-history).

## Related guides

* [When and how you're charged](/customer-guide/payments/when-youre-charged)
* [Resolve a failed payment](/customer-guide/payments/resolve-a-failed-payment)
* [View orders and statuses](/customer-guide/ordering/view-orders-and-statuses)