> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ordering troubleshooting

> Common ordering issues and what to check.

## No products are shown

This means your supplier hasn't yet made any priced products available to your account. Contact your supplier.

## A product can't be added, or shows as unavailable

The product isn't currently priced for your account — this is set by your supplier. Contact them if you expect to be able to order it.

## My order was rejected for being below the minimum

Your supplier has set a minimum order value for your account. Add more to your order to meet it, or contact your supplier if you think the minimum is wrong.

## My order failed to submit

Check your cart for any product marked as no longer available — remove it and try again. If the problem continues, contact your supplier.

## I can't find a previous order

Your order history shows every order your team has placed with that supplier — check you're looking at the right supplier if you buy from more than one, since each has separate order history.

## Can I reorder a previous purchase?

Not currently — there's no repeat-order feature. You'll need to add the products to your cart again from the shop.

## I need something this page doesn't cover

Contact your supplier for anything specific to your order or account. Contact FikaTrade for issues with the platform itself that your supplier can't resolve.

## Related guides

* [Browse products and prices](/customer-guide/ordering/browse-products-and-prices)
* [View orders and statuses](/customer-guide/ordering/view-orders-and-statuses)