> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fikatrade.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message your supplier

> How to chat with your supplier from their storefront, and attach an order to a message.

You can send your supplier a message from anywhere in their storefront — useful for questions about an order, a product, or a delivery.

<Note>
  **New 2026-10-17:** Messages has been live in the product since September 2026 but wasn't documented until now.
</Note>

<Frame>
  <img src="https://mintcdn.com/fikapay-469f2f14/1mvZtU9DBz_ESoox/images/customer/messages-1.png?fit=max&auto=format&n=1mvZtU9DBz_ESoox&q=85&s=619cd9c315d64c377a1fb054eb20a2d6" alt="The Messages window open over a supplier's storefront, showing a conversation with Good Coffee Co, a message with an order attached, and the message box at the bottom." width="1440" height="781" data-path="images/customer/messages-1.png" />
</Frame>

## Open Messages

Select the round **Messages** button in the bottom-right corner of any storefront page. If you have unread messages from that supplier, the button shows how many.

The first time, you'll see **No supplier messages yet.** Select **New conversation** to start one.

There's one conversation with each supplier, shared by everyone at your business — a teammate can pick up where you left off.

## Send a message

1. Type your message. **Enter** starts a new line.
2. Optionally, select **Order** to attach one of your orders with this supplier, so they know exactly which one you mean.
3. Select **Send**, or press **Cmd+Enter** (Mac) or **Ctrl+Enter** (Windows).

If a message doesn't send, it stays in the box with a **Retry sending** button — retrying never sends it twice.

Messages are plain text; you can't attach files or images.

## See all your conversations

If you buy from more than one supplier, **Messages** in your main sidebar lists every supplier conversation in one place.

## Related guides

* [View orders and statuses](/customer-guide/ordering/view-orders-and-statuses)
* [Activity and notifications](/customer-guide/getting-started/activity-and-notifications)
* [Review and place an order](/customer-guide/ordering/review-and-place-an-order)


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